All Wave Connect plans include a no speed throttling guarantee — we will never reduce the speed of your connection without your request.
Why is my connection slow? 🐌
Several factors can affect your mobile data speed, including:
Number of users on your internal network
External network congestion
Your geographical location
Number of users connected to the same cell tower
Your device
Apps running in the background
The type of website or content you are accessing
Time of day
While we guarantee no speed throttling, we cannot guarantee a minimum speed — this depends on the network operator and cell tower.
If you are experiencing consistently slow speeds, try these troubleshooting steps, such as resetting your device, checking for software updates, or moving to an area with better coverage. If the issue persists, please contact our support team.
Requesting speed throttling
For some SIM cards, we can reduce or stop your connection speed. This is useful for limiting your monthly spend and staying within budget. You can also set up notifications when you reach a certain data usage threshold.