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How to refill, upgrade and downgrade

Learn how to refill, upgrade, or downgrade your SIM data plan and enable auto-refill in the Wave Connect portal.

You can set any of your SIM cards to automatically refill / top-up when they have consumed all data. This means that your SIM card will always be online. When all data is consumed we'll charge the card you've entered.

Additionally, you can monitor data usage and explore different price plans to find the one that best suits your needs. Ensure all SIM cards are registered in the Wave Connect portal for seamless management.

To monitor data usage and top up a SIM card, log in to the Wave Connect portal, navigate to the SIM management section, and view the data usage details for the selected SIM card. Select a refill or top-up option to add more data as needed.

Want to ensure that you never run out of data? Configure auto-refill.

Ensure all SIM cards are registered in the Wave Connect portal to enable seamless management and uninterrupted connectivity.

Regularly monitor your data usage to avoid running out of data unexpectedly and explore different price plans to optimize costs.

Video walkthrough

Steps

  1. Login to the Wave Connect portal

  2. Click SIMs on the left navigation

  3. On the SIM you want to change, click the Refill button and a new window will appear

  4. From this screen you have the option to change your plan by selecting a new option. The selected option appears in blue

  5. Click the Pay button to enter your payment information for the selected plan

  6. Click the Confirm and Pay button to complete the process You can also choose between different plan durations, such as 30-day or 365-day plans, to better suit your needs.

Note: The account balance (wallet) payment option is only available to B2B customers. Standard customers can pay by credit card or other available payment methods.

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